Delivery Update - January 023

Royal Mail Tracked 48 £3.95 - as soon as your order is on it's way, you'll receive an email with your tracking information. Deliveries are made Monday to Saturday and Royal Mail aim to deliver in two to three working days. (Please note, this may be longer at busy periods - Christmas/sale etc)

Royal Mail Tracked 24 £6.95 - order by 2pm and select 24hr Tracked if you're in a rush for your items. Your order will get priority and will be sent out on the same day (when ordered before 2pm). Deliveries are made by Royal Mail on Monday to Saturday. Royal Mail aim to deliver your order the next working day.

Royal Mail Next Day by 1pm Tracked £10.95 - order by 2pm and you order will be delivered next day by 1pm by Royal Mail when you select this option. Deliveries are made on Monday to Friday. 

Please note there may be additional charges incurred when the parcel size exceeds 61cm x 46cm x 46cm. We will contact you to discus your options if this applies to your order.


Where does Kindle House deliver to?

We are now able to ship to the Scottish Highlands, Northern Ireland and Scilly Isles, Channel Isles, Isle of Man, Isle of Wight, Scottish Offshore Islands, Alderney, Sark & Hern. If you would like a quote for delivery shipping outside of the UK, please feel free to contact us on


Who will be delivering my parcel?

We send all of our deliveries with Royal Mail. We have found them to be the most reliable service.

What about click and collect orders?

Click and Collect order times vary according to stock availability. Delivery is not charged for click and collect orders. Once you’ve placed your order and it is ready for collection, we'll send you an email. 

Collection is available from:

Kindle House Ystradgynlais

74-76 Commercial Street





When will my order be sent (Excluding Christmas)?

We aim to dispatch all orders placed before 2.00pm on the same day. This however isn't always available as we have stock held in multiple locations, so occasionally, there may be a delay but we will keep you updated. 

- *Please allow up to 7 working days to receive your order during or after busy periods (Sales, events, public holidays)



What if I am not at home when they deliver?

We recommend using an address where there will be someone to receive the delivery. For many people, this will be a work address.

If you are out, the normal procedure is for Royal Mail to leave a "While You Were Out" card. You can then collect from a depot or re-arrange delivery for a time that suits you.

Kindle House does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, with a neighbour) we cannot accept responsibility, if you fail to receive your parcel.


- All delivery charges are subject to change and our Customer Service team will contact you before dispatching your parcel should this be the case. All prices charged are in GBP


If you have any problems, please do not hesitate to get in touch with us and we'll do our best to help!