Returns
RETURNS -
We hope that you love our products as much as we do. However, if you are not completely satisfied and would like to request a refund or exchange, please read through our returns policy below.
Returning an item to the website that has been purchased on the website
• In order to speed up the refund please notify us by email prior to sending your return on returns@kindlehouse.co.uk or telephone to let us know you'll be returning your order
• Refunds can be requested 1up to a maximum of 28 days from the date of receiving your goods
• Unfortunately, several types of goods are exempt from being returned: sale items, perishable goods such as food, gift vouchers and for hygiene reasons- earrings and underwear
• All items must be returned with the original invoice
• We do not offer a refund on the cost of postage
• Please return your order in its original condition or in sufficient packaging to withstand delivery to 74-76 Commercial Street, Ystradgynlais, SA9 1LA
• We recommend that you return items with an insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.
• Please allow up to 5 working days for us to process your refund once we have received it
• Your account will be credited within 14 working days of us receiving your items
• If you have not received your refund within 14 working days feel free to contact us at returns@kindlehouse.co.uk
Returning an item to our store that has been purchased on the website
• You can return your items for free in-store within 28 days of receiving your order, providing you have proof of purchase that it was bought online i.e. original invoice
• We do not offer refunds in-store for purchases made with PayPal as it is an online payment method. However, we do offer a credit note or exchange for the value of your items
• Postage will not be refunded in-store, but we do offer a free click and collect service
• Unfortunately, several types of goods are exempt from being returned: sale items, perishable goods such as food, gift vouchers and for hygiene reasons- earrings
Returning an item bought in-store
We want you to be 100% satisfied with your purchase, but if you are not, you may return the item for store credit or exchange within 14 days with original receipt.
• Unfortunately, several types of goods are exempt from being returned: sale items, perishable goods such as food, gift vouchers and for hygiene reasons- earrings
• We do not offer money back refunds in-store but we do offer exchange or store credit.
• Extended returns for Christmas: any purchases made between 1st December- 24th December can be returned 14 days after 28th December
• Annie Sloan- You may exchange any unopened 1 litre in of Chalk Paint within 7 days. Original receipt must be presented
This does not affect your statutory rights. Valid from 01.09.2018
We hope that you love our products as much as we do. However, if you are not completely satisfied and would like to request a refund or exchange, please read through our returns policy below.
Returning an item to the website that has been purchased on the website
• In order to speed up the refund please notify us by email prior to sending your return on returns@kindlehouse.co.uk or telephone to let us know you'll be returning your order
• Refunds can be requested 1up to a maximum of 28 days from the date of receiving your goods
• Unfortunately, several types of goods are exempt from being returned: sale items, perishable goods such as food, gift vouchers and for hygiene reasons- earrings and underwear
• All items must be returned with the original invoice
• We do not offer a refund on the cost of postage
• Please return your order in its original condition or in sufficient packaging to withstand delivery to 74-76 Commercial Street, Ystradgynlais, SA9 1LA
• We recommend that you return items with an insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.
• Please allow up to 5 working days for us to process your refund once we have received it
• Your account will be credited within 14 working days of us receiving your items
• If you have not received your refund within 14 working days feel free to contact us at returns@kindlehouse.co.uk
Returning an item to our store that has been purchased on the website
• You can return your items for free in-store within 28 days of receiving your order, providing you have proof of purchase that it was bought online i.e. original invoice
• We do not offer refunds in-store for purchases made with PayPal as it is an online payment method. However, we do offer a credit note or exchange for the value of your items
• Postage will not be refunded in-store, but we do offer a free click and collect service
• Unfortunately, several types of goods are exempt from being returned: sale items, perishable goods such as food, gift vouchers and for hygiene reasons- earrings
Returning an item bought in-store
We want you to be 100% satisfied with your purchase, but if you are not, you may return the item for store credit or exchange within 14 days with original receipt.
• Unfortunately, several types of goods are exempt from being returned: sale items, perishable goods such as food, gift vouchers and for hygiene reasons- earrings
• We do not offer money back refunds in-store but we do offer exchange or store credit.
• Extended returns for Christmas: any purchases made between 1st December- 24th December can be returned 14 days after 28th December
• Annie Sloan- You may exchange any unopened 1 litre in of Chalk Paint within 7 days. Original receipt must be presented
This does not affect your statutory rights. Valid from 01.09.2018